Privacy Policy

This Privacy Policy describes how Florence & Nell Ltd ("we," "us," "our") collects, uses, and shares personal information when you use our website Florenceandnell.co.uk and any related services and applications (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you provide to us when you use our Services, including but not limited to:

• Contact information (such as name, email address, postal address, and phone number)
• Payment information (such as credit card details or other payment methods)
• Account credentials (such as username and password)
• Communications and interactions with us (such as customer support inquiries and feedback)
• Information about your device and how you use our Services (such as IP address, browser type, and referring URL)

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide, operate, and improve our Services
• To process and fulfill orders, transactions, and payments
• To communicate with you, respond to your inquiries, and provide customer support
• To send you marketing and promotional communications, where you have opted in to receive such communications
• To comply with legal obligations and enforce our policies

3. How We Share Your Information

We may share your personal information with third parties for the following purposes:

• With service providers and business partners who assist us in providing and improving our Services
• With payment processors to facilitate transactions
• With law enforcement agencies, government authorities, or other third parties as required by law or to protect our rights and interests
• In connection with a business transaction, such as a merger, acquisition, or sale of assets

4. Your Choices

You have the following choices regarding your personal information:

• You can update or correct your personal information by accessing your account settings or contacting us directly.
• You can opt out of receiving marketing and promotional communications by following the unsubscribe instructions provided in such communications.
• You can disable cookies in your browser settings, but please note that some features of our Services may not function properly if cookies are disabled.

5. Shopify

Our website Florenceandnell.co.uk is hosted on Shopify Inc. They provide us with the online e-commerce platform that enables us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify store your data on a secure server behind a firewall. Shopify prioritises the security and privacy of customer data, providing us with tools and guidelines to responsibly manage and protect customer information throughout the e-commerce lifecycle.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. International Transfers

Your personal information may be transferred to and processed in countries other than the UK, where our service providers or partners are located. We will take appropriate measures to ensure that your personal information receives an adequate level of protection in accordance with applicable data protection laws.

8. Children's Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately so that we can take appropriate action.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the bottom of this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at hello@florenceandnell.co.uk

Cookie Policy

Our website uses cookies to enhance your browsing experience. By continuing to use our website, you consent to the use of cookies in accordance with this policy. We use essential cookies for website functionality and may also use analytical cookies to improve our services. You can manage your cookie preferences through your browser settings

 

Last Updated: 25th February 2024